FREQUENTLY ASKED QUESTIONS
How much does shipping cost? How long does it take to get to me?
USA - FREE via USPS Priority Mail - 2-3 business days
Canada - $15 via USPS 1st class international mail - 5-10 business days
Everywhere else - $20 via USPS 1st class international mail - 10-15 business days
All shipping estimates are based on the date the package is picked up for shipment.
Do you have ________ in stock? If not, when will it be in stock?
What is your return & warranty policies?
All pedals can be returned within 30 days for any reason. Custom orders placed through the Pedal Wizard have a 10% restocking fee (20% if you uploaded your own graphic).
All pedals have a 1-year warranty. If a repair is needed in the first year, we do so at no charge. After 1-year, labor & return shipping will be charged (maximum charge is $50 + shipping cost).
Can you clone, mod, or repair a non-VFE pedal for me?
Unfortunately, Peter doesn't have the time to do this type of work.
Do you do artist endorsements? Do you have artist discounts?
At this time, VFE Pedals does not have an artist program, nor do we do artist endorsements.
However, if you are an active touring artist, you may be eligible for a 25% discount.
Contact Peter at firstname.lastname@example.org to request an artist discount.
I want to get the same tone as __________ artist/album/song. What pedal do you recommend?
We recommend that you ask this question on your favorite gear forum. However, if you want Peter's input, you must send a link or attached a file with the tone you want in your email to email@example.com. Please include specific instructions on what part of the song(s) you want Peter to listen to. These types of questions may take some time to answer, so please allow 1-2 weeks to give Peter time to read, listen, and respond to your question fully.
Where do I find current draw / voltage rating / dimensions / specifications?
All these details can be found in the "Tech Specs" section on each pedal's product page.
I want more information about a used or discontinued pedal. Where do I find it?
Just go to vfepedals.com/discontinued
PLEASE NOTE - We cannot provide email support for purchasing decisions on discontinued products sold by 3rd parties. Please direct any questions you have to the seller.
How do I enter the next giveaway? How do I subscribe to the VFE newsletter?
Both questions have the same answer. Just enter your email into the field below and click "Subscribe".
Something is wrong with my VFE pedal. What do I do?
Email Peter at firstname.lastname@example.org with ALL details concerning the problem you are having. If you can attach a clear photo of the inside of the pedal, that often helps with a quick diagnosis. Many issues can be solved over email. If you're pedal needs to be sent in for repair, you will receive instructions via email.
My question isn't listed above. How do I contact you?
Just send an email to email@example.com.
Peter is a full time teacher now, so response times can vary between 1-5 business days (2-3 days is average).
Unfortunately, if you question is very urgent, we can't guarantee that Peter will be available to answer your question immediately. Please plan accordingly if you have a time sensitive question.
The VFE Story
While VFE Pedals officially started in January 2010, it took a few years to change from a personal hobby to a full-fledged business. I first learned how to play guitar just after high school in 1998. For the first 8 years, I only played acoustic guitar, but learning the play the electric guitar has literally changed my life! I became an instant pedal freak, trying out different pedals like they were candy, and finally discovered B.Y.O.C. in March 2008. As a math major and physics minor, I was immediately familiar with circuits and learned very quickly. I put out my first pedals on eBay only a few months later. I had spent countless hours building & modifying the circuits, and in the end, I barely broke even! But I was hooked...
Several months later I had the silly idea to offer a fully customized pedal building service, which I advertised on eBay. I quickly discovered why no one else did this, as I worked long hours for little pay -- I calculated it to be less than $1 an hour on some pedals. I decided that I needed to teach myself how to design printed circuit boards if I were to continue building pedals. My very first design was called the Proto OD, and it was a simple, stripped-down version of a Tubescreamer with an added “FAT” control. I sold 25 of them for about $50-$60 on eBay. Over the next year, I developed many new effects and refined several circuits, laying the framework for the compact 6-control layout that VFE is known for. I was doing all this while working full-time as a high school math teacher and working on my Master’s in Teaching.
Sometimes the best opportunities come out of misfortune. When my brother lost his job in the fall of 2009, he began to help me build more pedals than I could before. Without his help, VFE Pedals would not exist. VFE stands for “VonRutter Family Effects”, as this company was born out of the labor and support of my family.
My expectation was that in a few years it would grow enough to be my full time job. However, my wife and I were compelled to learn to live a more flexible & generous lifestyle, rather than have all my time consumed in teaching. I stepped away from a teaching position I held for five wonderful years in order to build this business long before I expected too. At that time VFE was merely a hobby and provided zero income, so this was a huge risk. My last paycheck from teaching came in early September, and we didn't have much savings to live off of. VFE did not turn a profit all summer, but September was a huge success, right when we needed it to be, and provided enough income to pay our bills and continue to expand VFE Pedals.
After six years of designing and building pedals full time, I have returned to full time teaching at IDEA, an innovative high school in Tacoma. VFE has actually come with me, and is located on site to allow the students to learn through real world challenges - using real world tools. This also meant that VFE must scale way down - which gave me the opportunity to use everything I've learned to create a new product line that is better in every way.
Thank you for your support of VFE Pedals over the years! I look forward to the next chapter in this journey.